Frequently Asked Questions
How secure is my account and content?keyboard_arrow_up
You have complete control and ownership of your content. You can choose who can view your content with one of five audiences: Private, Only Family, Only Friends, Family and Friends, or the Public. Any critical information you may provide when purchasing legacy programs or products, such as would appear on your credit card, is encrypted and not stored on our servers.
How do you financially sustain this archive?keyboard_arrow_up
We are supported by the generosity of sponsors, business clients, premium memberships, and with donations from members and non members. We are often asked by members how they can support the website on a personal level. Thankfully, now everyone can help sustain this archive by donating on a recurring basis or with a one-time donation. With financial support from our sponsors and a growing client and member base, we can continue to deliver on our promise of sustaining the financial well-being of the Living Legacy Project and its platform. Thank you!
Are you a non-profit organization?keyboard_arrow_up
We started that way but came up short with enough consistent sponsorships to expand our reach nationally. Today, we are a socially-conscious for-profit entity, setting a new holistic model that unites families, communities, businesses and non-profits to make a significant positive impact on humanity. Everybody wins when we all unite to understand others in a divisive world!
How do my heirs access my account after I'm gone?keyboard_arrow_up
We encourage our members to get their "digital affairs" in order. To that end, you should make sure that your trusted successors have the login email and password to access to your account (all online accounts). This information should also be placed in your living will or estate plan. We provide a Beneficiary, found in your profile account settings, so that when a member passes away we can be contacted by the beneficiary or trustee and make arrangements for the transfer of access with the proper documentation. This information is kept totally private and not shared in any way.
How do I get help building my legacy portfolio?keyboard_arrow_up
We offer several help options including Live Chat, email and video tutorials in our Mentor Center. For legacy services outside our website such as photo scanning, genealogical research, memoir writing, photo organizing, recording oral history, etc., you have access to our global network of Legacy Concierge providers. Simply search the Legacy Concierge directory or call us and we'll guide you in the right direction.
Who owns the publishing rights to my stories?keyboard_arrow_up
What happens if my account goes dormant for long periods of time?keyboard_arrow_up
If no activity has been registered in a member's profile for 24 months, we reserve the right to disable the profile and place all the member's content into deep storage. Upon request to re-activate the profile, it could take up to 48 hours to restore everything back to its original form.